Refund Policy

At Solvi Relixa, we are committed to providing high-quality professional development services. This Refund Policy explains the circumstances under which refunds may be issued for our services and the procedures for requesting refunds.

1. General Refund Policy

Our refund policy varies depending on the type of service purchased. We strive to be fair and reasonable while maintaining the sustainability of our business. All refund requests are evaluated on a case-by-case basis, considering the specific circumstances and our standard policies outlined below.

2. Individual Coaching Sessions

2.1 Single Session Refunds

For individual coaching sessions:

• More than 48 hours before scheduled session: Full refund available
• 24-48 hours before scheduled session: 50% refund or credit toward future session
• Less than 24 hours before scheduled session: No refund available
• No-show without notice: No refund; full session fee applies

2.2 Multi-Session Package Refunds

For packages of multiple coaching sessions:

• Before first session: Full refund minus 10% administrative fee
• After first session: Refund for unused sessions minus 20% administrative fee and cost of completed sessions
• After 50% of sessions completed: No refund for remaining sessions
• Packages are valid for 6 months from date of purchase; unused sessions after expiration are non-refundable

3. Group Workshops and Training Programs

3.1 Workshop Cancellations by Participants

3.2 Workshop Cancellations by Solvi Relixa

If we cancel a workshop for any reason:

• Participants receive a full 100% refund
• Alternative workshop dates will be offered when available
• Refunds are processed within 5-7 business days
• We are not responsible for any travel or accommodation costs incurred

3.3 Multi-Day Training Programs

For intensive multi-day programs:

• More than 30 days before program start: Full refund minus €50 administrative fee
• 15-30 days before program start: 50% refund
• Less than 15 days before program start: No refund, but credit toward future program may be considered
• After program begins: No refunds for any portion of the program

4. Online Courses and Digital Products

4.1 Pre-Recorded Online Courses

For digital courses and materials:

• Within 7 days of purchase and less than 20% of content accessed: Full refund
• Within 7 days but more than 20% of content accessed: No refund
• After 7 days from purchase: No refund regardless of content accessed
• Digital downloads and materials cannot be returned once accessed

4.2 Subscription-Based Services

For ongoing subscription services:

• Cancellations take effect at the end of the current billing period
• No partial refunds for unused time within a billing period
• All subscription fees are non-refundable once the billing period begins
• You may cancel your subscription at any time to prevent future charges

5. Corporate and Group Services

5.1 Corporate Training Programs

Corporate services are subject to custom agreements. Standard terms include:

• Refunds governed by specific contract terms agreed upon in writing
• Deposits are generally non-refundable
• Rescheduling may be permitted with adequate notice and mutual agreement
• Cancellation fees apply as specified in the service agreement

5.2 Customized Group Programs

For customized programs developed specifically for groups or organizations:

• Development fees are non-refundable once work begins
• Refund terms are specified in the custom service agreement
• Minimum notice periods for cancellation apply as contractually agreed

6. Consultation and Assessment Services

6.1 Initial Consultations

For free or discounted initial consultations:

• Free consultations must be cancelled at least 24 hours in advance or future consultation privileges may be revoked
• Paid consultations follow the same refund policy as individual coaching sessions

6.2 Comprehensive Assessments

For detailed communication assessments and evaluations:

• Before assessment begins: Full refund minus €30 administrative fee
• After assessment begins: No refund
• Written reports and materials cannot be returned once delivered

7. Special Circumstances

7.1 Medical or Emergency Situations

We understand that unexpected situations arise. In cases of serious illness, injury, or family emergency:

• Documentation may be required (medical certificate, etc.)
• We will work with you to reschedule services when possible
• Partial refunds or credits may be offered at our discretion
• Each case is evaluated individually with compassion and fairness

7.2 Instructor Cancellation or Unavailability

If your assigned instructor becomes unavailable:

• We will offer a qualified substitute instructor
• If you prefer not to work with the substitute, a full refund will be provided
• Rescheduling with the original instructor may be offered when available

7.3 Service Quality Issues

If you are dissatisfied with service quality:

• Contact us immediately to discuss your concerns
• We will investigate and work to resolve the issue
• Partial refunds, complimentary sessions, or other remedies may be offered
• Resolution is at our discretion based on the specific circumstances

8. Refund Request Procedure

8.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or phone at +9602858318710
2. Provide your name, contact information, and order/booking number
3. Clearly state the reason for your refund request
4. Include any supporting documentation if applicable
5. Submit your request as soon as possible and within applicable timeframes

8.2 Refund Processing Time

Once a refund is approved:

• Processing begins within 2-3 business days of approval
• Refunds to credit cards typically appear within 5-10 business days
• Bank transfers may take 3-7 business days
• You will receive confirmation when the refund is processed
• Processing times may vary depending on your financial institution

8.3 Refund Method

Refunds are issued using the original payment method whenever possible:

• Credit card purchases refunded to the same credit card
• Bank transfer payments refunded via bank transfer
• Cash payments refunded via bank transfer or check
• Alternative refund methods may be arranged if necessary

9. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Administrative fees and processing charges
• Materials and resources that have been accessed or downloaded
• Services that have been fully delivered or completed
• Custom materials or programs developed specifically for you
• Third-party costs incurred on your behalf (venue rentals, materials, etc.)
• Gift cards and promotional credits
• Services provided by third-party partners or affiliates

10. Credits and Alternatives to Refunds

10.1 Service Credits

In some cases, we may offer service credits instead of refunds:

• Credits can be applied toward future services of equal or greater value
• Credits are valid for 12 months from date of issue
• Credits are non-transferable and have no cash value
• Unused credits expire and cannot be refunded

10.2 Rescheduling

Rescheduling may be offered as an alternative to refunds:

• Subject to instructor and facility availability
• Must be rescheduled within a reasonable timeframe
• Frequent rescheduling may result in loss of rescheduling privileges
• Rescheduling fees may apply in some circumstances

11. Disputes and Appeals

11.1 Dispute Resolution

If you disagree with a refund decision:

• Contact our customer service team to discuss your concerns
• Provide any additional information or documentation
• We will review your case and provide a final decision within 5-7 business days
• Our decision will be communicated in writing with clear reasoning

11.2 Final Decision

Solvi Relixa reserves the right to make final decisions regarding all refund requests. Our decisions are based on:

• The terms of this Refund Policy
• Applicable laws and regulations
• The specific circumstances of each case
• Principles of fairness and reasonableness

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Apply to purchases made after the effective date of changes
• Not affect refund terms for purchases made before changes
• Be communicated to existing customers when materially significant

13. Consumer Rights

This Refund Policy does not affect your statutory rights under Portuguese or European consumer protection laws. In cases where legal requirements provide greater protections than this policy, those legal requirements prevail.

Consumers in the European Union have the right to withdraw from distance contracts within 14 days without providing a reason, subject to certain exceptions for services that have already been fully performed.

14. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

15. Acknowledgment

By purchasing services from Solvi Relixa, you acknowledge that:

• You have read and understood this Refund Policy
• You agree to be bound by its terms
• You understand the refund eligibility criteria for your specific service
• You accept that certain services and fees are non-refundable
• You will comply with the refund request procedures outlined above

We appreciate your business and strive to provide exceptional service. If you have any concerns or questions, please don't hesitate to reach out to our team.